Delivery
Delivery Costs
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. You can also find delivery costs on the Order Confirmation email and online when you view your order on the Order Status website.
Delivery Notications
You will receive an email at the address you have specified when your order has been dispatched. This email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
Delivery Timescales
Orders for in stock items will be delivered on Tuesday and Friday, except on public holidays. In the event of a public holiday, delivery will be on the next working day. Payments must be made before 9.00 PM on the day before the delivery day. Standard deliveries take 3 to 5 working days for West Malaysia (Peninsular Malaysia) and 7 to 14 days for East Malaysia (Sabah & Sarawak) although this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of deliveries to the delivery postal code.
International Deliveries
International shipping is calculated in the checkout. The delivery timescale is generally 14 to 21 working days although this is not guaranteed. Customs charges or taxes for international deliveries may apply which Sha Zaha® is not responsible for. All fees imposed during or after shipping are the responsibility of the customer.
Changing Your Order/Contact Information
If you have made payment and want to change your order/contact information, please contact us immediately. We cannot make any changes to the order/contact information once your order is shipped. If you did not make payment yet, you can ignore the previous order and replace a new order. The unpaid order will be cancelled automatically after the due day.
Delivery to business addresses and multiple occupation buildings
Sha Zaha® allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as the carrier deliver to the address and not necessarily to the named person. Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. The carrier consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
Inspection Upon Delivery
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages. In the event that there are missing, damaged or incorrect packages, please contact us through Whatsapp or send us an email at order.shazaha@gmail.com. within 24 hours of your delivery.
Late or Lost Deliveries
Sha Zaha® uses Pos Malaysia for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, Sha Zaha® is not liable for any lost products during shipping. You must contact the carrier yourself to file a claim. However, Sha Zaha® will make necessary effort to help you in your claim.
Contact Information
Questions regarding delivery should be sent to us through Whatsapp or send us an email at order.shazaha@gmail.com.
